Glossary

The AI, automation, marketing, and accounting terms that come up when a small business starts putting AI to work — defined in plain language.

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9 terms

Virtual Agent

An AI-powered software agent that autonomously performs tasks or interacts with customers. Virtual agents handle routine work freeing humans for complex tasks.

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Virtual Call Center

A cloud-based call center that handles customer calls from distributed locations. Virtual call centers offer flexibility and scalability.

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Virtual Employee

An AI system or chatbot that performs employee-like functions in business processes. Virtual employees automate routine work and improve efficiency.

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Virtual Receptionist

An AI-powered system that answers calls, routes them, and provides information. Virtual receptionists provide 24/7 professional greeting for businesses.

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Visual ChatGPT

An extension of ChatGPT that can understand and generate images in addition to text. Visual ChatGPT enables multimodal conversation and content creation.

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Voice Bot

An AI chatbot designed to interact through voice rather than text. Voice bots provide hands-free assistance and accessibility.

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Voice Commerce

Shopping through voice commands using smart speakers and voice assistants. Voice commerce enables shopping without screens or keyboards.

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Voice Recognition

Technology that identifies and authenticates users based on their unique voice patterns. Voice recognition enables secure voice-based authentication.

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Voice User Interface

An interface that allows users to interact with systems through voice commands. Voice UI improves accessibility and hands-free operation.

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