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Glossary
The AI, automation, marketing, and accounting terms that come up when a small business starts putting AI to work — defined in plain language.
Glossary
The AI, automation, marketing, and accounting terms that come up when a small business starts putting AI to work — defined in plain language.
H
5 terms
Hard Bounce
An email that fails to deliver because the recipient address is invalid or the domain doesn't exist. Hard bounces should be removed from mailing lists to maintain sender…
Read the definitionHeadless Commerce
An e-commerce architecture where the frontend presentation is separated from backend business logic. Headless commerce enables flexibility to deliver shopping…
Read the definitionHelp Desk
A system or team responsible for providing technical support and resolving user issues. Help desks serve as the first point of contact for technical problems and service…
Read the definitionHuman Handover
The transfer of a conversation from a chatbot to a human agent for more complex support. Human handover ensures customers get help when AI cannot resolve their issues.
Read the definitionHybrid Chatbot
A chatbot that combines rule-based logic with machine learning to handle both simple and complex conversations. Hybrid chatbots provide flexibility and improve accuracy.
Read the definition