SaaS

Software as a Service - cloud-based software applications accessed via subscription instead of installation. SaaS reduces infrastructure costs and enables automatic…

Sales Automation

The use of technology to automate sales tasks including lead scoring, follow-ups, and pipeline management. Sales automation improves efficiency and consistency.

Sales Funnel

Sales

A visual model of the customer journey — from first touch to closed deal — that shows volume and conversion rates at each stage and highlights where prospects drop off.

Sales Qualified Lead

A prospect who has been vetted by sales and marketing as ready for direct sales engagement. SQLs have higher conversion probability than other leads.

Scenario Automation

Automating specific business processes or customer scenarios end-to-end with predefined workflows. Scenario automation ensures consistency and reduces manual errors.

Search Engine Optimization

Marketing

A set of techniques — keyword targeting, content quality, site structure, and technical performance — used to increase a page's visibility in unpaid search engine…

Sentiment Analysis

AI technology that determines the emotional tone or sentiment expressed in text or speech. Sentiment analysis helps identify customer satisfaction and emerging issues.

Shared WhatsApp Business Team Inbox

A WhatsApp Business feature allowing multiple team members to manage customer messages in a shared inbox. Team inboxes enable collaboration and faster response times.

Shopify Analytics

Shopify's built-in analytics tools that track sales, traffic, and customer behavior. Shopify analytics help businesses understand performance and optimize strategy.

Smart Responses

AI-generated suggested replies based on conversation context and message content. Smart responses save time for support agents by providing relevant response options.

SMS Chatbot

A chatbot accessed through SMS text messages to provide information and support. SMS chatbots reach customers on the device they always carry.

SMS Marketing

Direct marketing to customers via text messages for promotions, updates, and alerts. SMS marketing has high open rates and immediate delivery.

Software Development Kit

A collection of tools and libraries that developers use to build applications. SDKs provide pre-built functionality and reduce development time.

Speech Processing

Technology that analyzes and understands human speech for applications like voice recognition. Speech processing converts audio into actionable data and insights.

Speech Synthesis

Technology that converts text into spoken words using AI-generated voices. Speech synthesis enables voice-based interfaces and accessibility features.

Speech To Text Translation

Converting spoken words into written text and optionally translating to another language. Speech-to-text translation breaks language barriers in real-time conversations.

Speed to Lead

Marketing Metrics

The elapsed time between when a prospect expresses interest and when your business makes first contact. Faster speed to lead keeps prospects engaged before they move to…

Spin Selling

A sales methodology using investigative questioning to uncover customer needs and problems. Spin selling improves sales effectiveness through consultative approach.

Squarespace Chatbot

A chatbot integrated with Squarespace websites to automate customer interactions. Squarespace chatbots help e-commerce and service businesses engage visitors.

Stock Keeping Unit

A unique identifier for inventory management tracking individual product variants. SKUs enable accurate inventory control and sales analysis.

Support Agent

A human representative providing customer service and support to resolve issues. Support agents require product knowledge and communication skills.

Support Benchmarks

Industry standards and metrics for measuring customer support performance. Support benchmarks help organizations understand performance relative to peers.

Support Bot

An automated chatbot designed specifically for customer support and issue resolution. Support bots handle routine inquiries reducing burden on human agents.

Support Operations

The processes and systems for managing customer support at scale. Support operations include ticketing, scheduling, knowledge management, and quality assurance.

Support Ticket

A record of a customer issue or inquiry tracked through the support resolution process. Tickets ensure nothing falls through the cracks in support workflow.