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Glossary
The AI, automation, marketing, and accounting terms that come up when a small business starts putting AI to work — defined in plain language.
Glossary
The AI, automation, marketing, and accounting terms that come up when a small business starts putting AI to work — defined in plain language.
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7 terms
Real Time Chat
Live messaging between customers and agents or chatbots with immediate message delivery. Real-time chat enables quick problem resolution and higher satisfaction.
Read the definitionReal Time Engagement
Marketing and support activities that respond immediately to customer actions and behaviors. Real-time engagement capitalizes on immediate customer intent.
Read the definitionRecommendation Systems
AI systems that suggest products, content, or services based on user behavior and preferences. Recommendation systems increase conversion and customer satisfaction.
Read the definitionRequest User Data Node
A chatbot function that requests specific user information during a conversation for data collection. Request user data nodes enable personalization and information…
Read the definitionReturn Rate
A metric measuring the percentage of customers who make repeat purchases after an initial transaction. Higher return rates indicate customer satisfaction and loyalty.
Read the definitionRule Based Chatbot
A chatbot that operates using predefined rules and decision trees without machine learning. Rule-based chatbots are good for simple, predictable interactions.
Read the definitionRule Based System
A system that uses explicit rules to make decisions and perform actions without learning from data. Rule-based systems are transparent and predictable but less flexible…
Read the definition