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Glossary
The AI, automation, marketing, and accounting terms that come up when a small business starts putting AI to work — defined in plain language.
Glossary
The AI, automation, marketing, and accounting terms that come up when a small business starts putting AI to work — defined in plain language.
O
6 terms
OAuth
An open standard protocol for secure authorization and authentication across applications. OAuth enables single sign-on and secure third-party access without sharing…
Read the definitionOmnichannel
A strategy providing seamless customer experience across all touchpoints and channels. Omnichannel integration ensures consistent messaging and data across platforms.
Read the definitionOmnichannel Chatbot
A chatbot deployed across multiple channels to provide consistent interactions everywhere customers engage. Omnichannel chatbots maintain conversation context across…
Read the definitionOmnichannel Messaging
A unified system for managing customer messages across all communication channels from one platform. Omnichannel messaging improves efficiency and customer satisfaction.
Read the definitionOn Time Resolution
A metric measuring the percentage of customer issues resolved within a targeted timeframe. High on-time resolution rates indicate efficient support processes.
Read the definitionOpt Out
A customer's choice to stop receiving marketing communications or messages from a business. Opt-out options are legally required in most jurisdictions for marketing…
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